Customer Support

Princess Hair Shop Guarantee

Since we have reviewed our products extensively and thoroughly inspected our product before it leaves our shop, we are sure that our hair extensions are fit for Royalty! We are sure that you will love your new Princess Hair Investment. In the case that you do not, we gladly offer a Money Back Guarantee. Up to 7 days after the date that USPS shows it was available to you for pick up, you may return it for a refund minus shipping costs and a 25% processing fee.If a coupon code was used, or if you purchased a bundle deal, or sale item, you are not elegible for a cash refund but only an exchange. If you choose to exchange your hair, you will inquire return shipping fees. Please contact us immediately to discuss your concerns. We will then, at the discretion of our Staff, authorize your return with mailing suggestions and/or instructions.

Orders that use a promotion code or if you purchase a bundle deal or an item from the sale section are not elegible for a refund.

You can exchange the hair or have a store credit. Please include your original invoice, all packaging, and items included in your original package. Unless we have made an error on your order, you will be responsible for shipping the items back to us. On the seventh day, if your package hasn't reached us, it will be refused and returned to you. There will be no exceptions for the 7 day time allotment. In the case that we do make an error, we are happy to correct it by exchanging your hair at no cost at all to you. It is highly recommended that you ship your package as trackable and with insurance to protect your investment. Using USPS, insurance fees are nominal. In order for you to receive your refund (not including shipping) or store credit, the hair will have to be in it's original state and it's original packaging along with your original invoice. The hair must be in its original unaltered weft bindings. The hair must not be shampooed, conditioned, styled with heat tools,signs of application or install, cut, colored, or chemically altered in any way. Once we have received your return and confirm its original state mentioned, we will then process your return or exchange within 5-7 days.It may take an additional 3-5 days for the funds to appear back in your account depending on your bank. If an exchange is honored, you will be responsible for the new shipping fees incurred. Store credits will be valid for one calendar year from the date of its issuance. If at any time your hair arrives to us in the states mentioned, its weft ties have been cut, or colored or chemically altered; your warranty will be voided.

We do not guarantee hair once it has been chemically altered in any way. If we feel that it may have been altered, we will ask our in house Cosmetologist to inspect the hair and determine its condition. Continuing to use a product that has shown to not work for you will void your hair guarantee.

We do ship Internationally. Please See the FAQ section for shipping policies.


International Orders

To view what countries we ship to, please go to

Please be aware of your country's guidelines before processing your order. Your local Postal Service can supply this information.

All international orders are shipped via USPS Express International

International shipping is $40

International shipping can take 3-10 days for delivery.

We mark all our international orders as "gifts"

Customers are fully responsible for all duties and taxes imposed by their country for the purchase made at (COMPANY NAME). These fees are to be paid by you and can be significant. You are responsible for checking with your local government for rates. We will not refund an order because you do not want to pay taxes or duties charged by your local government agencies.

International customers may be asked to provide proof of their identification

If you have any issues, concerns, or questions regarding your Princess Hair investment or a future purchase, we welcome you to contact us so that we can promptly resolve your issue for you or answer your questions. We strive to make your entire Princess Hair experience like Royalty.

You can contact us easily by phone: 1-855-544-4247 (California PST) Be sure to leave us a message if we're unavailabe at the time you call. We are happy to return all calls.

by email:


Sacramento Store Hours:

Monday-Friday 11am-5pm Saturday 10am-2pm

FRAUDULENT ACTIVITY-. If you are not in a position to honestly purchase your products; we suggest you do not consider theft. We actively report all theives. We prosecute to the fullest extent of the law!